Project/Data Plane API DNS resolution failure with Hasura Cloud, DDN and PromptQL

Resolved·Partial outage

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

May 8, 2026, 02:39 PM

03:13 PM

Updates

Write-up published

Read it here

Resolved

Incident is resolved. Please reach out to our support team if you're still encountering issues.

Fri, May 8, 2026, 03:50 PM

Monitoring

The issue has been resolved and services are restored. Due to DNS caching, some users may continue to experience connectivity issues cached records expire. We recommend clearing the cache wherever possible.

Fri, May 8, 2026, 03:24 PM(25 minutes earlier)

Monitoring

We're continuing to monitor.

Fri, May 8, 2026, 03:13 PM(11 minutes earlier)

Monitoring

We've applied a fix and are seeing recovery.

Fri, May 8, 2026, 03:08 PM

Investigating

All systems are impacted. DNS resolution failures for hasura.app are affecting all systems.

Fri, May 8, 2026, 02:57 PM(10 minutes earlier)

Investigating

Current signals point to DNS resolution errors with hasura.app domain

Fri, May 8, 2026, 02:47 PM(10 minutes earlier)

Investigating

We're investigating alerts

Fri, May 8, 2026, 02:39 PM